I eat out a lot. I am talking a minimum of three times per week. Now I know people who eat out every day of the week, but with my work schedule that is just not possible.
being a person who spends so much time in restaurants I have come to appreciate good service as much as good food. I also tip accordingly and find that my gold standard is the 20% tip. However,there are times when the service does not quite measure up to what I am expecting. here is what i look for in service:
1) establish a friendly attitude from the get go. Say hi and if you tell me your name that is also cool.
2) Drink orders off the bat. I want to get my drink on the table ASAP.
3) extra napkins are a big plus. I am not eating at foo foo restaurants so the extra napkins are very much appreciated.
4) Take the order, write it down and read it back to me. I order lots of stuff on the side and change up things from the menu and to get it right is a big thing.
5) When you bring the food ask if there is anything else I need. Many times I need a condiment and the eaitress takes off so fast I am left waiting for her to return.
6) Check in again after the food has arrived. A simple question like, "how is everything?" helps to resolve any issues.
7) Keep the drinks flowing. There is nothing worse than seeing an empty glass on the table. If I am waiting an extended period of time for a drink it may kill my buzz.
8) If the place is jumping or if there is a screw up in the kitchen - let me know. I understand things get busy and if you keep me informed I am happy to wait patiently.
9) Ask before you bring the check. or if you bring it ask one last time if I want another drink, etc.. If feels like I am being rushed out the door when the check is dropped off at the same time the dinner arrives.
10) If you mess up the order - make it right. I understand things happen but to make no attempt to correct it is a huge no no.
99% of the time service is perfect but every now and then things go horribly bad.
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