I blogged before about being involved an accident. I was hit by a drunk driver who was hit from behind by another driver. I went through the rental car and a long drawn out process to find a replacement vehicle.
the process of dealing with any insurance company is never pleasant, but my experience with the sorry service at Geico has been insult to injury. I should not condemn geico as a whole as the customer service people who answer the 1-800 line have been helpful and very nice. My problem begins and ends with the claims people.
The first claims person took three days to have my car towed from the tow lot and failed to return five calls and only returned a call after I tracked down her supervisor and left him a couple of messages. See these claim people (based in Ga.) work 0800 to 1630 and never actually answer the phone. All calls go to voice mail where they claim to call back within a day - FUCKING LIE!!
Finally, after two weeks I get the settlement check minus the deductible. I am told that I will be reimbursed the deductible and rental expense and that part of my handling is off to a recovery examiner. Again, i call and call and call!! Guess what the person does not return a call. Today, I get a canned response via email with zero way to return the email to include information regarding my claim.
So, i find myself back on the phone dealing with the poor smuck from customer service who is very nice cannot help other than to forward an email.
I dropped my coverage with Geico as I have zero confidence in their ability to complete the claims process in a competent manner. It is so damn frustrating leaving so many messages and never receiving a return call!
They are evil and vile!!!!
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